Terms of sale

Who we are, and what you are agreeing to

MerchFly is operated by DropFly Inc. (a Delaware corporation), trading as MerchFly. We are the seller of record for every order placed on merchfly.app, and ours is the name that appears on your card statement.

These terms apply when you build a job on this site and pay for it. Placing an order means you accept them. If you are ordering for a company, you confirm you are authorised to bind that company, and “you” in these terms means both you and it.

You can reach us at hello@merchfly.app. Postal address on request. Email is our support channel — we do not run a phone line.

How an order is placed

1. Build the job. Choose products, colours, sizes, decoration method and placement, upload your artwork, and give us a delivery address and a contact email.
2. Pay in full. Checkout shows the product total, shipping and estimated sales tax before you pay. Payment is by card through Stripe Checkout and is taken in full at that moment. We do not hold deposits and we do not part-bill.
3. Proof. We email you a proof at size within one business day of payment.
4. You approve. Nothing is decorated until you approve that proof. Until you do, the order sits as an unconfirmed draft with our fulfilment partner.
5. Production and dispatch. Production runs 2–7 business days from your approval, then the parcel goes into transit.

The confirmation Stripe sends you is a receipt for your payment. It is not our acceptance of the job. The contract for the goods is formed when you approve the proof and we release the order into production — which is also the point at which we can no longer change or cancel it. If we cannot make what you have ordered, we will tell you and refund you in full before that point.

Purchase orders, deposits and net terms are available to approved corporate accounts. That is arranged by email at hello@merchfly.app; the site itself only takes card payment.

Prices, tax and payment

Prices are shown per unit in USD and step down at published quantity tiers, so the same garment costs less per piece as the run gets larger. Shipping and estimated sales tax are added at checkout and shown before you pay.

Shipping is quoted live from our fulfilment partner to the exact address you give. Sales tax shown at checkout is an estimate from the same source. Tax is calculated on the destination, and the final amount charged and remitted can differ slightly from the estimate.

Prices, product availability and shipping rates can change. The price you paid at checkout is the price that governs your order; a later change does not affect an order already paid for. If a price is listed in obvious error, we may cancel the affected job and refund you in full rather than fulfil it at that price.

Card payments are handled by Stripe. We never see, receive or store your card number. See our privacy policy for what each processor receives.

Your artwork and intellectual property

You keep every right you already hold in the logos, marks, images and text you upload. We claim nothing in them.

You warrant that you own or are properly licensed to use everything you send us, and that reproducing it on the products you have ordered infringes nobody’s rights. You agree to indemnify us and our fulfilment partner against any third-party claim, loss or cost arising from artwork you supplied.

You grant us a licence to store, adapt for print and reproduce your artwork for the purpose of producing your order only — including passing the print file to the fulfilment partner who decorates the goods. That licence ends with the order. We do not resell your artwork, license it on, or put it on anything you did not buy.

We may refuse or cancel any job whose artwork appears to infringe someone else’s rights, or which is hateful, deceptive, or unlawful. If we do, we refund you in full. We are not obliged to police your artwork and the fact that we produced a job is not a legal opinion that you had the right to use it.

We may show finished work in our own portfolio. If you would rather we did not, say so by email and we will not.

Third-party brands on blank goods

The blanks we decorate carry their manufacturers’ names — Bella + Canvas, Gildan, Champion, adidas and Under Armour among them. Those names and logos belong to their respective owners. We list them so you know exactly which garment you are buying. We are not affiliated with, sponsored by, or endorsed by any of them.

What decorated goods actually look like

These are physical goods made one at a time, and there are tolerances. They are normal manufacturing variation, not defects:

• Colour. Ink on fabric will not match a backlit screen exactly. Monitors differ from one another, garment colour shifts the ink over it, and dye lots vary between production runs.
• Placement and size. A print is positioned by hand against the garment. Variation of roughly half an inch in position or size is within tolerance.
• Between sizes. A print held at a fixed size sits differently on a small than on a 3XL, because the garment changes and the print does not.

If you need certainty on colour or fit before committing to a run, ask us for a sample first. A misprint, a defect, or damage in transit is a different matter entirely and is covered by our returns and refunds policy.

Cancellation, returns and refunds

You can cancel for a full refund at any point before you approve the proof, because production has not started. Once production starts the order cannot be cancelled, changed or returned for a change of mind — the goods are decorated to your order and cannot be resold.

Claims for misprinted, damaged or defective items must reach us within 30 days of delivery; claims for parcels lost in transit within 30 days of the estimated delivery date. The full detail, including what to send us and how refunds arrive, is in the returns and refunds policy, which forms part of these terms.

Delivery

Production takes 2–7 business days after proof approval, and transit is on top of that. Delivery dates are estimates, not guarantees — once a parcel is with the carrier its progress is out of our hands.

Getting the address right is your responsibility. If a parcel comes back to the facility because the address was wrong or incomplete, reshipping is charged. Full detail, including international orders and duties, is in the shipping and delivery policy.

If you are ordering against a fixed date, email us before you order and we will tell you in writing whether it is achievable.

Limitation of liability

We take responsibility for the goods we sell you. If an order is misprinted, defective, damaged or lost, we reship it or refund it under the returns policy.

Beyond that, our total liability for any order is capped at the amount you paid for that order. We are not liable for indirect or consequential loss — including lost profit, lost revenue, lost business or goodwill, the cost of sourcing goods elsewhere, or any loss arising from a missed event date, however that loss is caused.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud, or for death or personal injury caused by negligence.

Events outside our control

We are not liable for delay or failure caused by events beyond our reasonable control — carrier disruption, extreme weather, natural disaster, fire, industrial action, war, civil unrest, epidemic, blank stock shortages at the mill, government action, or failure of utilities or communications networks. If such an event materially delays an order we will tell you, and if it cannot be produced in a reasonable time we will refund you.

Changes to these terms

We may update these terms as the business changes. The version published here when you paid is the version that governs your order — an update does not reach back and change a job already in flight. The date at the top of this page tells you when it last changed.

Governing law and venue

These terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. The state and federal courts of Delaware have exclusive jurisdiction, and both of us submit to it. If any provision of these terms is held unenforceable, the rest stands.

Contact

Questions about an order, these terms, or anything else: hello@merchfly.app. Quote your job number and we will find it. Postal address on request.

These terms are written in good faith to describe how this business actually operates. They have not been reviewed by counsel.