Contact

One inbox.
One business day.

Email is how we run jobs, so it is the fastest way to reach a human here — not a queue, and not a bot. Write to hello@merchfly.app and you will have an answer within one business day.

Email us

hello@merchfly.app — answered within one business day. Put the job number in the subject line if you already have one and it lands with the right person straight away.

What to write about

A job the catalog does not cover
Bigger runs, decoration methods or products that are not on the product pages, kits built to a packing list, or signage sized to a venue. Tell us the quantity, the deadline and where it ships, and we will come back with a price.
Purchase orders and supplier portals
Every job is paid in full at checkout — there are no deposits and no net terms. If your accounts-payable team needs an invoice quoting your PO number, or we have to register in your supplier portal first, email us before the job that needs it: portal registration runs on your clock, not ours, and production starts once the job is paid in full.
Artwork, before you order
Not sure whether a file will hold up at size, which placement to use, or how many colours a design needs? Send the artwork and the product you have in mind and we will tell you before you pay, not after.
A job already running
Quote the job number — it looks like MF-XXXXXXXX and is on your confirmation page and in your receipt. Nothing is decorated until you approve the proof, so a change made before you sign costs nothing.
A problem with something we delivered
Email us with the job number and photographs of what arrived. The claim window and what we do about a misprint, a defect or a parcel lost in transit are set out in the returns and refunds policy.

Where we are

MerchFly is the trading name of DropFly Inc., a Delaware corporation. Postal address on request.

We are an online business: orders are placed on this site, decorated to order through vetted print partners, and shipped to you. There is no counter to visit and no phone line — everything routes through the inbox above, which is why it is answered every business day.

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